Our counselling fees vary depending on the counsellor, session length, and type of service.

[Insert current fee range / fee schedule]

Your counsellor will confirm the applicable fee when you book so you know what to expect.

Fees may also differ for individual, couples, family, and adolescent counselling.

Many extended health plans include coverage for counselling or psychotherapy, but coverage varies considerably between plans.

Your plan may specify:

• Which types of mental health professionals are covered

• Whether the counsellor needs to hold a particular designation

• How much coverage you have each year

• Whether there is a maximum amount per session

• Whether a referral is required

• Whether direct billing is available

We recommend checking your specific benefits plan before your first appointment.

If you're unsure what your plan covers, you can contact your insurer and ask whether counselling with your specific counsellor's professional designation is covered.

Where available, we may be able to submit claims directly to your extended health insurer.

[Insert list of insurers currently supported for direct billing]

Direct billing availability can depend on the counsellor's professional designation, the insurer, your specific plan, and the type of service you're receiving.

Even when direct billing is available, your insurance provider ultimately determines whether a claim is eligible under your plan.

We can't guarantee that your insurer will reimburse a particular service.

We'll provide you with the information you need to understand what is being submitted on your behalf.

You can still access counselling privately.

Some people choose to pay for counselling themselves because they don't have extended health coverage, their plan doesn't cover their counsellor's designation, or they've reached their annual benefit maximum.

You don't need insurance coverage to access counselling.

We'll be transparent about our fees so you can decide whether counselling fits within your budget.

Depending on your circumstances, there may be other ways to access or fund counselling.

This can include:

• Employer or workplace benefits

• Employee and Family Assistance Programs (EFAP)

• Student or educational benefits

• Indigenous or community-based funding programs

• Disability or other benefit programs

• Health Spending Accounts

• Other third-party funding arrangements

Eligibility and requirements vary, so it's worth checking directly with the organization providing your coverage.

If you're using third-party funding, let us know when you book so we can discuss any specific requirements.

Some Health Spending Accounts may cover counselling expenses, depending on the plan and the counsellor's professional designation.

If you're considering using one, check with your provider before booking to confirm what is eligible and what documentation they require.

Coverage rules can differ even between plans offered by the same provider.

We understand that counselling isn't financially accessible to everyone at the same level.

[Insert actual policy here — e.g., limited reduced-fee spaces, sliding scale availability, or referral options.]

If cost is a concern, you're welcome to ask about your options when you contact us.

We'd rather have an honest conversation about affordability than have you feel like you can't ask.

If you're paying for counselling yourself and your plan provides reimbursement, you'll generally need a receipt or other documentation to submit your claim.

We'll provide the documentation required for your claim where applicable.

Your insurer is responsible for determining whether the expense is eligible under your plan.

Insurance companies may require certain information when processing a claim.

The information requested can vary depending on the insurer and your plan.

Before submitting a claim, it's worth asking your insurer what information they require and how it will be used.

If you have concerns about privacy or insurance documentation, you can discuss them with your counsellor before submitting a claim.

You can also learn more about how we handle your information on our Privacy & Confidentiality page.

We understand that plans change.

Each counsellor has a cancellation and missed-appointment policy, which will be explained before you begin counselling.

If you need to cancel or reschedule, please provide as much notice as possible.

[Insert specific cancellation window and fee policy.]

[Insert practice-specific information about whether GST/HST applies and whether fees include applicable taxes.]

If you need documentation for reimbursement or tax purposes, please let us know.

You don't need to figure out your insurance coverage on your own before contacting us.

If you're unsure whether your benefits may cover counselling, you can ask us what information you'll need to confirm with your insurer.

We can explain our fees and payment process, but your insurance provider is ultimately responsible for confirming your coverage and reimbursement.