Green neon sign on a living wall that says "Support is a verb".

How We Help

You don't need to know what kind of counselling you need before you start.

You might know what you'd like help with, have some idea of what has or hasn't worked for you before, or have no idea what you're looking for yet.

Our counsellors bring different training, approaches, and ways of working. You bring what you know about yourself and your life. From there, we can figure out together what might actually be useful.

What counselling looks like here

 

Knowing a little about what to expect can make it easier to decide whether counselling — and a particular counsellor — feels like the right fit.

You might want to know what happens in a first session, how privacy works, what counselling costs, or what we mean when we say our approach is collaborative.

You can explore those things here before you decide what you want to do next.

  • Scrabble tiles spelling out 'STEP BY STEP' on a beige surface with two blue marbles in the foreground and a third partially visible marble behind the tiles.

    Our Counselling Philosophy

    We don't believe there's one right way to do counselling.

    You know your own life in ways we can't. Our counsellors bring training, experience, ideas, and tools, but counselling is something we work out together — including what you want to talk about, what feels useful, and what you'd rather do differently.

  • Two women talking across a small table in front of a window with city buildings in the background.

    What to Expect

    Maybe you've never been to counselling before. Maybe you have, and there are things you liked or definitely don't want to repeat.

    You don't need to know what you're supposed to say or arrive with a list of goals. You can ask questions, take your time, and get a feel for whether the counsellor and the way they work are right for you.

  • Close-up of a card with the words "Privacy Please" visible.

    Privacy & Confidentiality

    It's reasonable to want to know what happens to the things you talk about in counselling.

    You can learn more about what stays private, the limits to confidentiality, and how privacy works when counselling involves children, teens, parents, or families.

  • A small plant with green leaves growing from a pile of mixed coins.

    Fees, Funding & Direct Billing

    Cost can be an important part of figuring out whether counselling will work for you.

    We've put our fees, funding information, extended health coverage, and direct billing information in one place so you can see what options may be available.

Ways We Work

 

You may have heard terms like CBT, DBT, narrative therapy, or IFS before. Or they might mean absolutely nothing to you.

Either is fine.

You don't need to choose an approach before choosing a counsellor. These are some of the different ideas, tools, and ways of working that our counsellors may draw from. What that looks like in counselling will depend on you, what you're coming in with, and what you find helpful.

  • Bronfenbrenner's Ecological Systems Theory

    None of us lives in isolation.

    Family, friendships, school, work, community, culture, and the larger systems around us can all be part of what's happening in someone's life. Bronfenbrenner's approach gives us a way to look beyond the individual and consider some of those wider influences too.

  • Cognitive Behavioural Therapy (CBT)

    Sometimes it can be useful to slow things down and look at the connections between what you're thinking, feeling, and doing.

    CBT can offer practical ways to notice those patterns, try something different, and see what actually helps — without assuming there's one “right” way you should think or respond.

  • Cognitive Defusion

    Sometimes a thought can feel so convincing that it's hard to see it as anything other than the truth.

    Cognitive defusion involves finding ways to notice thoughts without automatically having to believe, argue with, or act on every one of them. The thought doesn't necessarily have to disappear for your relationship with it to change.

  • Dialectical Behaviour Therapy (DBT)

    Sometimes knowing what to do in a difficult moment and actually being able to do it are two different things.

    DBT offers practical skills that can help with getting through intense moments, working with emotions, communicating with other people, and making changes you want to make.

  • Drama Therapy

    Not everything is easy to explain by sitting in a chair and talking about it.

    Drama therapy can bring in things like storytelling, creativity, movement, metaphor, or role-play as different ways to explore what's happening. You don't need to be an actor, perform, or be comfortable being the centre of attention.

  • Internal Family Systems (IFS) / Parts Work

    Sometimes different parts of you can seem to want completely different things.

    One part might want to make a change while another wants things to stay exactly as they are. You might feel confident about a decision one moment and question it the next, or notice different reactions showing up in different situations.

    Parts work offers a way to get curious about those different parts and what they have to say, rather than assuming one of them needs to be pushed away.

  • Narrative Therapy

    Sometimes one story about ourselves or our lives can start to feel like the whole story.

    Narrative therapy creates room to look more closely at those stories, where they came from, what they leave out, and whether they still fit, without someone else deciding what your story should be.

  • Strengths-Based Counselling

    Strengths-based counselling isn't about finding the positive in everything.

    It means not reducing you to what's difficult. What you already know, what matters to you, what you've tried, what has helped before, and the ways you already navigate your life can all be part of the work.

Finding what works for you

 

You don't need to know what kind of counselling you need, which approach sounds right, or exactly what you want to talk about before you begin.

You can ask questions. You can say when something is helpful and when it isn't. What you need from counselling might change over time, and the way you and your counsellor work together can change with it.

The goal isn't to fit you into a particular way of doing counselling. It's to find a way of working together that feels useful to you.

Explore what we can help with →

Find the right counsellor →

Book a free 15-minute consultation →

Get in touch →