Website Terms of Use
Effective Date: August 20, 2026
Last Updated: August 20, 2026
Welcome to the Sholinder Counselling Collective website.
These Terms of Use explain the terms that apply when you visit or use our website. By using this website, you agree to these terms. If you do not agree with them, please do not use the website.
These Terms of Use apply to the website operated by Sholinder Counselling Collective Ltd. (“Sholinder,” “we,” “us,” or “our”).
They apply to use of our website only. They do not replace or form part of your counselling informed consent, service agreement, fee agreement, or other agreement with an individual counsellor.
What This Website Is For
Our website provides information about Sholinder Counselling Collective, our counsellors, counselling services, areas of focus, therapeutic approaches, fees, locations, and ways to get started.
We also provide general educational information and links to external resources that may be helpful to people looking for mental health support.
We aim to keep the information on our website useful, accurate, and up to date. However, information may change over time, including counsellor availability, fees, services, locations, and areas of focus.
Information on this website is provided for general informational purposes and should not be understood as individualized counselling, diagnosis, assessment, treatment, or medical advice.
Using This Website Does Not Create a Counselling Relationship
Visiting our website, reading our content, completing a website contact form, sending an email, or requesting information does not by itself create a counsellor-client relationship.
A counselling relationship begins through the appropriate intake, informed consent, and service process with an individual counsellor.
If you are considering counselling, you are welcome to contact us with questions or book a free 15-minute consultation to explore whether counselling with us may be a good fit.
This Website Is Not an Emergency Service
Our website, contact forms, email, and phone lines are not monitored for emergencies or crisis situations.
Please do not use this website or our contact channels to seek immediate emergency or crisis support.
If you are experiencing an immediate safety concern or need urgent mental health support, please visit our Immediate Support page for information about crisis and emergency resources in your area.
Nothing on this website is intended to replace emergency services, crisis support, or other urgent care.
Information You Submit Through the Website
Our website includes forms to contact us or request an appointment.
These forms are intended for general questions and appointment requests.
Please do not submit sensitive or confidential health information through a website form unless you have been specifically instructed to do so through an appropriate secure process.
This includes information about:
Mental health concerns
Diagnoses
Medications
Trauma history
Self-harm
Suicidal thoughts
Other sensitive personal health information
Information submitted through the website is handled in accordance with our Privacy Policy.
Submitting information through the website does not guarantee an appointment or establish a counselling relationship.
Website Content and Intellectual Property
The content on this website belongs to Sholinder Counselling Collective Ltd. or is used with permission from the appropriate rights holder.
This may include:
Written content
Logos and branding
Photographs
Graphics
Page designs
Original resources
Other materials created for or published by Sholinder
You may view and use the website for your own personal, non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially use substantial portions of our website content without our prior written permission, except where permitted by law.
If you would like to use something from our website for educational, professional, or other purposes, please contact us first.
Links to Other Websites
Our website may contain links to websites, organizations, services, or resources operated by third parties.
These links may include resources related to mental health, crisis support, professional organizations, insurance, funding, technology platforms, or other services.
We provide these links because we believe they may be useful. However, we do not control those websites and are not responsible for their content, availability, security, or privacy practices.
When you leave our website, the privacy policy and terms of the third-party website will apply.
We encourage you to review the privacy practices of any external website before providing personal information.
Website Availability and Accuracy
We make reasonable efforts to keep our website available and information current.
However, we cannot guarantee that:
The website will always be available or operate without interruption
All information will always be complete, accurate, or current
Every page or link will always function
The website will be free from technical problems or security vulnerabilities
Information about counsellors, services, fees, availability, locations, and other practice details can change without notice.
If you notice information that appears to be outdated or incorrect, we welcome you to let us know.
Your Use of the Website
When using our website, you agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to the website or its systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Attempt to collect information about other website users
Impersonate another person or organization
Use the website in a way that could reasonably harm Sholinder, our counsellors, our clients, or others
Copy or use website content in a way that violates applicable copyright or other intellectual property rights
We may restrict or prevent access to the website where reasonably necessary to protect the website, our systems, our clients, or others.
Privacy
Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, protect, and disclose personal information.
Our Privacy Policy is separate from these Terms of Use because privacy concerns how we handle personal information, while these Terms explain the conditions for using the website.
You can review our Privacy Policy for more information about our privacy practices.
Counselling Services
Information about counselling services on this website is general in nature.
Counselling services are provided by individual counsellors within the Sholinder Counselling Collective. Each counsellor may have different areas of focus, professional credentials, availability, fees, and approaches.
Before counselling begins, your counsellor will provide information about their services, informed consent, confidentiality and its limits, fees, cancellation policies, communication practices, and other matters relevant to your counselling relationship.
The information on this website does not replace that process.
No Guarantee of Availability or Outcome
Providing information about a particular counselling service, counsellor, therapeutic approach, or area of focus does not guarantee that the service will be available to you or that a particular counsellor will be able to work with you.
Counselling is an individualized process, and outcomes vary from person to person.
We do not promise or guarantee a particular result from counselling based on information provided on this website.
Changes to These Terms
We may update these Terms of Use from time to time as our website, services, technology, or legal requirements change.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after updated Terms of Use are posted means that you accept the updated terms.
If a significant change affects how you use the website, we may provide additional notice where appropriate.
Applicable Law
These Terms of Use are governed by the laws applicable in British Columbia and the laws of Canada applicable in British Columbia, except where applicable law requires otherwise.
Because Sholinder Counselling Collective provides services to people across Canada, other provincial or territorial laws may also apply depending on the circumstances.
Nothing in these Terms of Use is intended to limit any rights or protections you have under applicable law.
Contact Us
If you have questions about these Terms of Use, please contact us.
Sholinder Counselling Collective Ltd.
Email: info@sholindercounsellingcollective.com
We are happy to clarify anything you are unsure about.